happy 2nd birthday to us, albert & eddie travel insurance!
time flies when you’re helping travellers explore the world with confidence! we’re beyond thrilled to be celebrating albert & eddie’s second birthday this June, marking two incredible years of providing travel insurance to adventurers, holidaymakers, and explorers alike.
two years of travel confidence
at albert & eddie, our aim has always been to close the gap between expectations and reality by focusing on four key pillars:
• simplicity – travel insurance is complex; we’ve made it simple.
• personalisation – our step-by-step quote process gives you the right cover.
• innovation – smart technology with good old-fashioned service.
• intelligence – giving you all the information so you can make the right choice.
since launching, we’ve been on a mission to make travel insurance simple, reliable, and stress-free. whether you're soaking up the sun on a beach holiday, embarking on a bucket-list adventure, or hopping across Europe for a weekend getaway, we aim to have your back every step of the way.
we want you to have the best possible experience. this doesn’t happen by accident, but by design.
what our customers say
and it’s not just us who think we’re doing a great job, our amazing customers have rated us an impressive 4.6 stars on Trustpilot*! your feedback and trust mean the world to us, and we can’t wait to keep delivering the service you deserve, in this next year and years beyond.
here’s what some of our happy customers have to say:
“When you think things are tough it’s great to have someone who understands and fulfils your requirements without undue pressure.”
“We have used this company before—not only are they very competitive on price, but their policies are very comprehensive and give us what we need.”
“Albert & Eddie were able to provide single trip insurance, which we had difficulty finding at affordable rates with other providers. Recent health problems were covered, and a holiday made possible. All staff we spoke to were very knowledgeable and helpful. We will certainly use Albert & Eddie again.”
we love hearing all the positive feedback, it’s what motivates us to keep doing what we do and there’s lots more for you to see, feel free to check out our reviews on Trustpilot!
award win & recognition
we don’t like to boast, but we will, we’re also feeling incredibly proud this year to have won the ‘Most Client-Focused Insurance Company’ award at the UK Enterprise Awards 2025! and also, we were nominated for various awards, including the ‘Innovation Award’ at the National Insurance Awards 2025 and nominated for ‘Best Personal Insurance Broker’ in the Insurance Choice Awards 2024.
it’s an honour to be recognised in the industry, and we owe it all to our fantastic team and loyal customers who continue to choose albert & eddie for their travel insurance needs, thank you!
additionally, we’re thrilled to share that Protectif, our innovative online medical screening tool, was nominated for the ‘Insurtech Award’ at the National Insurance Awards 2025. our straightforward, online tool allows customers to declare their medical conditions with ease, ensuring their circumstances are considered on an individual basis, are we’re so proud of this tool because for those of you who may struggle to get travel insurance elsewhere because of your medical circumstances, we can ensure that your circumstances are considered on a true individual basis, so you can find the most suitable cover for you.
expanding your travel insurance options
at albert & eddie, we strive to offer our customers great options in travel insurance by bringing together a panel of our own trusted brands, each catering to different travel needs—whether it’s family holidays, backpackers, adventure enthusiasts, or those with medical conditions.
this past year has been super exciting, we’ve expanded our offering even further by adding Citybond Suretravel and TopDog Insurance to our panel. introducing these two great brands alongside our existing ones—Alpha, DOGTAG, Flexicover, Holidaysafe, and Insurancewith, has been an important goal as we continue to ensure that every traveller can find the right cover for their journey. as always, using our algorithm, we match your needs to the right products.
access to Air Doctor Connect
we’re always looking for ways to provide even more value to our customers. that’s why we were excited to announce this year that Air Doctor Connect is available to albert & eddie policyholders.
this innovative service allows you to connect with a doctor anytime, anywhere while travelling, giving you peace of mind that medical help is just a call away. whether you need a quick consultation, a prescription, or medical advice, Air Doctor Connect ensures you’re never alone when it comes to your health, with benefits such as:
- access to more than 20,000 doctors globally while you’re on holiday abroad
- available in 78 countries
- 24/7 multi-lingual support
- doctor’s visit confirmation in 45 minutes
find out more about this fantastic benefit here.
Pip joins the family
this year, we also introduced Pip, our new mascot, who’s already become a beloved part of the albert & eddie family. Pip adds a little extra fun and adventure to our brand, offering helpful travel tips, advice and inspiration for your travels. we have really loved seeing the positive response from our customers!
check out Pip’s Tik Tok page here and see if you can spot them in upcoming newsletters and on our socials.
here’s to many more adventures
as Thomas Edison once said, "If there’s a better solution – find it." at albert & eddie, we believe we’re doing just that, and we’ll continue to innovate, improve, and provide the best travel insurance options for our customers.
as we celebrate this milestone, we want to extend a huge thank you to all our customers who’ve trusted us over the past two years and travelled with us.
cheers to another year of adventure, fun and helping you travel with peace of mind. we can’t wait to see where albert & eddie will be when we turn 3—here’s to continued growth and many more exciting journeys ahead!
get a quote today and use code ‘2NDBDAY’ for 20%Ɨ off your next travel insurance policy – code expires 30/06/2025
thanks again for being with us on this exciting journey.
the albert & eddie team
ƗThe discount code “2NDBDAY” offers you a 20% discount made up of our automatic 15% online discount price and an additional 5% discount against our Customer Service Centre prices. This is discounted from our core policy price before you add any additional cost of optional extensions or additional medical premium. – code expires 30/06/2025
*albert & eddie has been rated 4.6 out of 5 (Excellent) based on over 300 customer reviews on Trustpilot. (Accurate at the date of publishing - 11/06/2025)