albert & eddie callback booking system
Effortless Support at Your Convenience! With our new Callback Booking System, getting the help you need has never been easier. Simply choose a time that works for you, and we’ll call you back! Quick, simple, and tailored to fit your schedule.
book now
contact us
if you’d like to contact one of our teams, please find their contact details below.
you can also find extra information on different ways you can access our website, download your policy documents or contact our customer service team on this page. please continue to scroll down for more information.
write to us
albert & eddie
Travel Insurance Facilities plc
Suite 12, 20 Churchill Square
Kings Hill
West Malling
Kent
ME19 4YU
medical screening
medical quotes
if you are interested in purchasing a policy and would like to declare medical conditions, you can do this online. simply click ‘get a quote’, enter your details, and the quote process will guide you through a medical declaration.
if you have any questions, please feel free to chat with us (you’ll see the button at the bottom right hand of your screen throughout the quote process). alternatively, you can call us on 0333 005 1105 and hold the line to speak to a member of our team. we are open 9am-6pm monday-friday, and weekends 9am – 5pm.
change in health
if you need to declare a change in health, you can do so online by logging into your customer area account, or creating a free account here. or if you would prefer to speak to a member of the customer service team to declare conditions, you can call us on 0333 005 1105 and hold the line to speak to a member of our team. we are open 9am-6pm monday-friday, and weekends 9am – 5pm.
we would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as possible.
claims
end supplier failure claims
if you bought your policy before the 19th december 2023 and need to make a claim for End Supplier failure, please contact IPP via:
insolvency-claims@ipplondon.co.uk or call +44 (0)345 266 1872.
all other claims
the easiest way to make a claim is on our insurer’s secure website. this gives you time to gather all the documents you need, submit them online and means no waiting for the post. you can kickstart your claim here.
their online claims portal is available 24/7, with an immediate decision available for certain claims.
alternatively, you can call 0333 005 1105 and a member of our appointed claims team will assist you. for more information on the claims process, please visit this page.
emergency medical assistance
phone
to speak to a member of the emergency medical assistance team please call 0333 005 1084, the team is available 24 hours a day, every day of the year.
complaints
for more details around our complaints process and submitting a complaint, please visit this page.
bereavement service
if you need to inform us that a loved one has passed away, we’re here to help. firstly, we’re so sorry for your loss. please live chat with us or give us a call on 0333 005 1105 and our customer services team will be able to assist with amending or cancelling a policy. they can also ensure any non-essential correspondence is stopped.
social media
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