frequently asked questions

who can use albert & eddie?

can non-UK residents buy your travel insurance?

what is the maximum age limit on your policies?

how do i put my discount code in?

how do you define a couple?

can people with an annual multi-trip travel insurance policy travel on their own?

what address do i use?

what’s the difference between single trip and annual multi trip policies?

can i get a policy whilst travelling?


what do you mean by ‘existing’ medical condition?

what questions should I ask myself to help me decide whether or not I will be considered to have an existing medical condition?

what do I do if I have an existing medical condition?

do i need to let you know if i am pregnant?

what do i do if i get ill on holiday?


what happens if I have to cancel my holiday?

what happens if I have to come home early from my holiday?


what is Insurance Premium Tax (IPT) and is it included?

what is a policy excess?

what is meant by “taking reasonable care”?

changes and upgrades

i have bought a policy but i need to change my details or cover.

i have lost my policy details, or my computer crashed whilst purchasing.


how do I make a claim?

my rights

is there a cooling off period?

what do I do if have a compliant about albert & eddie?