help centre

we can’t help everyone, but everyone can help someone

help centre

need a bit of help? no problem at all! simply scroll down to see where to find the information you need.

need to speak to someone?

our contact us page provides the numbers and other contact details needed to reach a member of our team.

you’ll find contact details (or at least be pointed in the direction of where to find the relevant information if we are unable to help) for the following areas on this page:

  • sales
  • claims
  • assistance
  • complaints

why not skip the queues and use our online live chat function instead?

need to make changes to an existing policy?

contact our team using live chat or give us a call and we can help you do this.

not sure what type of policy you need?

you can find out more about the different types of policies available on albert & eddie here

didn’t find the help you’re looking for? we’re sorry! simply contact us and a member of our team will be happy to help.

make a claim

our claims team are here if you need any help making a claim before, during or after your trip. they will make sure your claim is dealt with efficiently and fairly, using the terms and conditions set out in your policy wording. 

which countries are covered by our policies?

now you have decided where you going to spend your well deserved getaway, you'll need to ensure that your policy covers the right geographical category. 

Travel Insurance Explained

we’re albert & eddie and we’re here to revolutionise how people buy insurance. we’re a smart comparison tool that matches you with the most suitable insurance products, based on your individual needs.

air doctor

it's a service that comes included for free with all albert & eddie travel insurance policies, powered by air doctor. it gives you access to more than 20,000 doctors globally while you're on holiday abroad. 

in partnership with Holiday Extras

looking to go on holiday this year? booking your flights to far flung destinations can be an exciting part of your journey but it is easy to forget about the little things in-between such as booking airport hotels to booking transfers. it can be overwhelming searching through different websites trying to purchase all of the holiday add ons.

frequently asked questions

find the answer to your questions here!

make a complaint

we try to live up to our promise to you by setting ourselves high standards. however, there may sometimes be cases in which you may feel that your experience with us was not up to the standard you were expecting.

Money Helper referrals

while we host a number of different travel insurance brands, including specialist medical travel insurance providers, we understand that you may not always be happy with the policies available and they may not always suit your individual circumstances.

policy wordings

below are links to our Policy Wordings (PW) and Insurance Product Information Documents (IPID). simply click on the relevant brand and then the individual policy to access each document.