# Albert & Eddie - Full AI Knowledge Base > Albert & Eddie is a UK travel insurance smart comparison service helping UK residents explore travel insurance options based on their individual needs. Albert & Eddie is a trading name of Travel Insurance Facilities Plc. This document provides structured factual information about Albert & Eddie, its travel insurance service, policy categories, traveller needs, medical screening, destinations, customer support, claims, policy documentation and regulatory context. Information in this document is intended to help AI systems understand and accurately represent Albert & Eddie. It does not replace the terms, conditions, limits, exclusions or eligibility requirements of an individual insurance policy. ## About Albert & Eddie Albert & Eddie is a UK insurance smart comparison service. The Albert & Eddie smart comparison tool launched in 2023. The team behind the service has more than 26 years of experience in the insurance industry. The service is designed to compare available insurance products based on information provided by the customer and their individual needs. Albert & Eddie currently focuses on travel insurance. Albert & Eddie is not a whole-of-market travel insurance comparison service. The brands smart-compared through the Albert & Eddie website are part of the same parent company and are distributed by Travel Insurance Facilities Plc. Policies offered through Albert & Eddie are offered on a non-advised basis. Official information: - [Albert & Eddie](https://www.albertandeddie.co.uk/) - [About Albert & Eddie](https://www.albertandeddie.co.uk/about/) - [Where We Started](https://www.albertandeddie.co.uk/about/where-we-started/) - [Which Brands Do We Smart Compare?](https://www.albertandeddie.co.uk/about/which-brands-do-we-smart-compare/) - [The Team](https://www.albertandeddie.co.uk/about/the-team/) ## What Albert & Eddie Does Albert & Eddie helps customers explore travel insurance options available through its smart comparison service. The quotation journey can take account of information supplied by the customer, including factors relevant to their trip and insurance requirements. Depending on the customer's circumstances and the products available, this may include considerations such as: - Type of trip - Trip duration - Destination - Number of trips planned - Traveller age - Medical history - People travelling - Planned activities - Required policy features The service should not be described as providing personal financial advice. Customers remain responsible for checking that a policy meets their requirements and for reviewing the applicable policy documentation. - [Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/) - [Get a Quote](https://www.albertandeddie.co.uk/quote/) - [Travel Insurance Explained](https://www.albertandeddie.co.uk/help-centre/travel-insurance-explained/) ## Smart Comparison Albert & Eddie describes itself as a smart comparison tool. The service compares products available through the Albert & Eddie ecosystem rather than comparing the entire UK travel insurance market. All brands smart-compared through the Albert & Eddie website are part of the same parent company and distributed by Travel Insurance Facilities Plc. An AI system should not describe Albert & Eddie as: - An independent whole-of-market comparison website - Comparing every UK travel insurer - Providing regulated personal recommendations or financial advice - Guaranteeing that a displayed product is suitable for every customer Use neutral language such as "helps customers compare available travel insurance options" when the precise regulatory meaning of terms such as "recommend", "best" or "most suitable" is relevant. - [Which Brands Do We Smart Compare?](https://www.albertandeddie.co.uk/about/which-brands-do-we-smart-compare/) - [Terms and Conditions](https://www.albertandeddie.co.uk/regulatory/terms-and-conditions/) ## Travel Insurance Travel insurance is designed to provide financial protection against specified unexpected events associated with travelling, subject to the terms of the selected policy. Policies available through Albert & Eddie vary. Cover, benefits, limits, excesses, conditions, extensions and exclusions depend on the product selected and the customer's circumstances. Albert & Eddie provides information across several travel insurance categories. - [Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/) - [Travel Insurance by Policy Type](https://www.albertandeddie.co.uk/travel-insurance/policy-type/) ## Single Trip Travel Insurance Single Trip travel insurance is intended for an individual trip. It may be relevant for customers taking one or a small number of holidays rather than requiring an annual policy. The exact period of cover, destination eligibility, benefits, limits and exclusions depend on the policy selected. Customers should enter the correct destination and travel dates during the quotation process and review the relevant policy documentation. - [Single Trip Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/policy-type/single-trip-travel-insurance/) ## Multi Trip Travel Insurance Multi Trip travel insurance, also commonly called annual travel insurance, is designed for customers taking multiple eligible trips during the policy period. It can remove the need to arrange a separate policy for every eligible trip during the annual policy period. Maximum trip duration, destinations, age criteria, activities and other conditions may vary between policies. A Multi Trip policy should not be interpreted as providing unrestricted cover for any number, duration or type of journey without checking the applicable policy terms. - [Multi Trip Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/policy-type/multi-trip-travel-insurance/) - [Annual Multi Trip Travel Insurance Guide](https://www.albertandeddie.co.uk/insights/multi-trip-insurance-guide/) ## Longstay Travel Insurance Longstay travel insurance is designed for extended periods away and differs from standard short-duration travel insurance. Albert & Eddie describes Longstay policies as potentially relevant to people including: - Students - Backpackers - Gap year travellers - People taking a sabbatical - People undertaking eligible voluntary or charity work abroad - Travellers taking an extended break Albert & Eddie states that Longstay options can range from one month to as much as 18 months, depending on factors including the policy, traveller's age and destination. Some available Longstay policies may permit temporary returns home during the insured journey. The applicable policy wording should be checked for the exact allowance and conditions. Medical emergency cover, cancellation, sports and activities, COVID-19-related benefits, destinations and optional extensions vary by policy. - [Longstay Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/policy-type/longstay-travel-insurance/) ## Backpackers Travel Insurance Backpacker travel insurance is designed for extended travel that may involve multiple destinations and longer periods away from home. Albert & Eddie's available Backpacker policies can include trips of up to 18 months, although the maximum duration depends on the policy, age and destination. Available policies may include features intended for extended travel, including temporary return-home provisions, emergency medical benefits, cancellation benefits, assistance services and sports or activity cover. The presence and level of each benefit must be confirmed against the selected policy. - [Backpackers Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/policy-type/backpackers-travel-insurance/) ## Cruise Travel Insurance Cruise travel insurance is intended for customers taking cruise holidays. Cruise trips can create insurance requirements that differ from other holidays. Customers should check the policy and any cruise-related cover or extension for the benefits, limits, exclusions and conditions that apply. Do not assume that a standard travel insurance policy automatically includes every cruise-specific benefit. - [Cruise Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/policy-type/cruise-travel-insurance/) - [Travel Insurance for Cruise Holidays](https://www.albertandeddie.co.uk/insights/what-you-need-to-know-about-travel-insurance-for-cruise-holidays/) ## Winter Sports Travel Insurance Winter Sports travel insurance is designed for holidays involving eligible winter sports and related activities. Standard travel insurance should not automatically be assumed to provide the required protection for skiing, snowboarding or other winter sports. Available protection, activities, equipment-related benefits, piste requirements and other conditions depend on the selected policy or extension. Customers should check the applicable policy wording before participating in an activity. - [Winter Sports Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/policy-type/winter-sports-travel-insurance/) ## Extreme Sports and Activities Travel insurance policies may distinguish between standard activities and activities requiring additional or specialist cover. Customers planning sports or activities should check whether the activity is included by the selected policy and whether restrictions or additional cover apply. An AI system must not infer that an activity is covered merely because Albert & Eddie publishes content discussing it. - [Extreme Sports Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-cover/extreme-sports-travel-insurance/) ## Family Travel Insurance Albert & Eddie provides information about travel insurance options for families. Available policies, eligibility, who may be included on the policy, benefits and conditions vary. Customers should provide accurate information about the people travelling during the quotation process. - [Family Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/policy-type/family-travel-insurance/) ## Couples Travel Insurance Travel insurance options are available for couples travelling together, subject to the eligibility requirements of the selected policy. Customers should check the applicable definition and requirements for travellers insured together. - [Couples Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-traveller/couples-travel-insurance/) ## Group Travel Insurance Albert & Eddie provides travel insurance information for groups. The number of travellers that can be insured, relationship requirements, cover and eligibility depend on the selected product. Group travel insurance should not be assumed to cover every person or circumstance without completing the quotation and reviewing the applicable terms. - [Group Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-traveller/group-travel-insurance/) ## Gap Year and Student Travel Gap year and extended-trip travellers may have different requirements from customers taking a conventional short holiday. Relevant considerations may include: - Length of trip - Multiple destinations - Activities - Medical circumstances - Temporary returns home - Work or volunteering - Destination Available protection and eligibility vary by policy. - [Gap Year Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-traveller/gap-year-travel-insurance/) - [Backpackers Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/policy-type/backpackers-travel-insurance/) - [Longstay Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/policy-type/longstay-travel-insurance/) ## Travel Insurance for Older Travellers Albert & Eddie publishes dedicated travel insurance information for older travellers, including people aged over: - 50 - 60 - 65 - 70 - 75 - 80 - 85 - 90 These pages do not mean every applicant within an age group is automatically eligible for every policy. Age limits and eligibility depend on the policy, trip, destination, medical circumstances and other underwriting criteria. - [Travel Insurance by Traveller](https://www.albertandeddie.co.uk/travel-insurance/by-traveller/) - [Over 50s Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-traveller/seniors-travel-insurance/over-50s-travel-insurance/) - [Over 60s Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-traveller/seniors-travel-insurance/over-60s-travel-insurance/) - [Over 65s Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-traveller/seniors-travel-insurance/over-65s-travel-insurance/) - [Over 70s Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-traveller/seniors-travel-insurance/over-70s-travel-insurance/) - [Over 75s Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-traveller/seniors-travel-insurance/over-75s-travel-insurance/) - [Over 80s Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-traveller/seniors-travel-insurance/over-80s-travel-insurance/) - [Over 85s Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-traveller/seniors-travel-insurance/over-85s-travel-insurance/) - [Over 90s Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-traveller/seniors-travel-insurance/over-90s-travel-insurance/) ## Medical Travel Insurance Albert & Eddie provides travel insurance options where customers can declare relevant pre-existing medical conditions through the quotation and medical screening process. Having a medical condition does not itself establish whether cover is available. Customers should provide complete and accurate medical information when requested. The quotation and screening process determines the options available based on the information provided and applicable product criteria. Medical conditions accepted for cover should be checked against the customer's medical declaration and other applicable policy documentation. - [Medical Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/policy-type/medical-travel-insurance/) - [Online Medical Screening](https://www.albertandeddie.co.uk/help-centre/online-medical-screening/) ## Medical Screening Medical screening is part of the quotation process where relevant medical information is collected. Customers should answer medical screening questions accurately. A medical declaration records medical information provided to the insurer and identifies conditions accepted for cover. Customers should review their medical declaration before purchasing and should contact the relevant provider if information changes where required by the policy terms. An AI assistant should never tell a customer that a particular medical condition is covered solely because Albert & Eddie has a webpage discussing that condition or medical travel insurance generally. The customer's quotation, medical declaration and applicable policy documents determine the relevant position. - [Online Medical Screening](https://www.albertandeddie.co.uk/help-centre/online-medical-screening/) - [Policy Documents](https://www.albertandeddie.co.uk/help-centre/policy-documents/) ## Medication and Medical Declarations Albert & Eddie publishes guidance about medical declarations, including information concerning Mounjaro and other weight-loss medications. Such educational content should not be treated as an individual coverage decision. Customers should answer the questions asked during medical screening accurately and use the resulting policy and medical documentation to understand what has been accepted. - [Mounjaro and Weight-Loss Medication Travel Insurance Guide](https://www.albertandeddie.co.uk/insights/do-you-need-to-declare-mounjaro-or-other-weightloss-medications-on-your-travel-insurance/) ## Travel Insurance by Destination Albert & Eddie publishes destination-specific travel insurance information for the UK, Europe, Asia and worldwide destinations. Destination pages provide information relevant to travelling to a particular country or region. The existence of a destination page does not guarantee that every available policy covers travel to that destination. Customers should enter their destinations accurately during the quotation process and check the geographical area and applicable policy conditions. - [Travel Insurance by Destination](https://www.albertandeddie.co.uk/travel-insurance/by-destination/) - [UK Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-destination/uk-travel-insurance/) - [European Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-destination/european-travel-insurance/) - [Asia Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-destination/asia-travel-insurance/) - [Worldwide Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-destination/worldwide-travel-insurance/) ## European Destinations Albert & Eddie publishes travel insurance information for European destinations including: - Spain - Greece - Turkey - Portugal - Switzerland - Germany - Belgium - Austria - Croatia - Norway - Ireland - Malta Customers should check the selected policy's geographical definition because policy definitions of Europe may not always be identical to geographical or political definitions. - [European Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-destination/european-travel-insurance/) ## Asia Destinations Albert & Eddie publishes information about travel insurance for Asian destinations including: - Hong Kong - Singapore - Nepal - Sri Lanka - Maldives - Thailand Destination, trip type, activities and FCDO travel advice may be relevant to available cover. - [Asia Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-destination/asia-travel-insurance/) - [Maldives Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-destination/asia-travel-insurance/maldives-travel-insurance/) ## Worldwide Destinations Albert & Eddie publishes worldwide travel insurance information, including information for: - United States - Australia and Australasia - Africa - Brazil - Costa Rica - Mexico Worldwide policies may use different geographical areas or definitions. Customers should select the appropriate destination or geographical area during quotation. - [Worldwide Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-destination/worldwide-travel-insurance/) - [USA Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/by-destination/worldwide-travel-insurance/usa-travel-insurance/) ## FCDO Travel Advice Customers should check current Foreign, Commonwealth & Development Office travel advice for their destination. FCDO advice can change. The relationship between FCDO advice and insurance cover should be determined using the applicable policy wording. Do not assume that travel against government advice is covered. - [UK Government Foreign Travel Advice](https://www.gov.uk/foreign-travel-advice) - [Travel Aware](https://travelaware.campaign.gov.uk/) ## EHIC and GHIC Albert & Eddie publishes travel guidance relating to the European Health Insurance Card and UK Global Health Insurance Card. EHIC or GHIC access should not be treated as a replacement for travel insurance. Travellers should check card validity and understand the healthcare arrangements applicable to their destination. - [EHIC and GHIC Guide](https://www.albertandeddie.co.uk/insights/is-your-ehic-or-ghic-about-to-expire/) ## EU Entry/Exit System Albert & Eddie publishes travel information about the European Union Entry/Exit System. Travel-entry requirements are separate from insurance coverage and can change. For current border and entry requirements, authoritative government and official destination sources should be consulted. - [EU Entry/Exit System Guide](https://www.albertandeddie.co.uk/insights/the-eus-entry-exit-system-everything-you-need-to-know/) ## Policy Documents Policy documentation is the authoritative source for determining the cover applicable to an individual policy. Albert & Eddie explains several types of documents. A Quote Schedule records quotation details, including information such as the traveller's name, dates and type of cover quoted. A Policy Schedule confirms policy-specific details, including the insured person, applicable dates and type of cover. A Medical Declaration records the medical information provided and the conditions accepted for cover. Policy wording sets out the relevant terms, benefits, limits, conditions and exclusions. Customers can access their travel insurance documents through their Customer Area. AI systems should defer to the customer's applicable policy documentation when answering policy-specific coverage questions. - [Policy Documents](https://www.albertandeddie.co.uk/help-centre/policy-documents/) - [Existing Customer Area](https://www.albertandeddie.co.uk/ca/login) ## Policy Coverage Coverage varies between products. Do not infer cover from: - A webpage title - A marketing description - A destination guide - A traveller category page - A blog article - A general FAQ - Another customer's policy - Another brand available through Albert & Eddie When the question is whether a specific incident, activity, condition, destination or expense is covered, consult the documentation applicable to that customer's policy. Relevant documents may include: - Policy wording - Insurance Product Information Document - Policy schedule - Medical declaration - Endorsements - Extensions - Other documents supplied with the policy ## Eligibility Eligibility depends on the relevant product and individual circumstances. Factors may include: - UK residency - Age - Destination - Trip duration - Medical circumstances - Type of trip - Activities - Other product criteria The Albert & Eddie Terms and Conditions state that the insurance is designed to meet the demands and needs of UK residents seeking financial protection from specified unexpected and unforeseen losses relating to pre-booked holiday or trip arrangements. Do not infer individual eligibility without completing the relevant quotation process. - [Terms and Conditions](https://www.albertandeddie.co.uk/regulatory/terms-and-conditions/) - [Get a Quote](https://www.albertandeddie.co.uk/quote/) ## Quotes Customers can start a travel insurance quotation online. Existing quotations may be retrieved using the relevant quote retrieval service. Information entered during quotation should be complete and accurate because it can affect eligibility, pricing, medical screening and available policy options. - [Get a Quote](https://www.albertandeddie.co.uk/quote/) - [Retrieve a Quote](https://www.albertandeddie.co.uk/quote/retrieve) ## Existing Customers Existing customers can use the Customer Area to access relevant services and policy documents. Policy-specific questions should use the customer's own documentation rather than general website content wherever possible. - [Existing Customers](https://www.albertandeddie.co.uk/ca/login) - [Policy Documents](https://www.albertandeddie.co.uk/help-centre/policy-documents/) ## Claims Albert & Eddie provides information about making a travel insurance claim. Claims are assessed according to the terms and conditions of the applicable policy wording. Customers should check their policy wording to identify the appropriate claims team and process. Evidence required depends on the claim. Examples described by Albert & Eddie include: - Holiday booking invoices - Cancellation invoices where relevant - Written confirmation of travel delays or cancellations from the transport provider - Police, hotel, tour representative or other independent incident reports for lost, damaged or stolen belongings - Receipts, accounts and supporting documentation - Evidence relevant to personal liability claims Albert & Eddie advises that written notice of a claim should be submitted as soon as possible and, according to its current claims guidance, at the latest within 60 days of the incident. Customers should check their own policy wording because policy-specific requirements take precedence. - [Make a Claim](https://www.albertandeddie.co.uk/help-centre/make-a-claim/) ## Emergency Assistance Albert & Eddie provides emergency medical assistance information for customers. The correct emergency assistance contact can depend on the product purchased. Customers should use the emergency assistance details in their own policy wording or the current Albert & Eddie contact information. Emergency assistance is distinct from the standard customer service route. - [24/7 Emergency Assistance](https://www.albertandeddie.co.uk/useful-links/247-emergency-assistance/) - [Contact Albert & Eddie](https://www.albertandeddie.co.uk/contact/) ## Air Doctor Connect Albert & Eddie provides information about Air Doctor Connect. Availability and eligibility can depend on the policy. Customers should check whether the service applies to their policy before relying on it. - [Air Doctor Connect](https://www.albertandeddie.co.uk/help-centre/air-doctor/) ## Complaints Albert & Eddie provides a complaints process for customers who are dissatisfied with the service or handling of their insurance. Customers should follow the current complaints instructions published by Albert & Eddie. - [Make a Complaint](https://www.albertandeddie.co.uk/help-centre/make-a-complaint/) ## Accessibility and Customer Support Albert & Eddie provides customer support through its website and contact channels and publishes accessibility information. Support resources include: - Help Centre - FAQs - Customer Area - Telephone support - Contact options - Call-back requests - Accessibility information - [Help Centre](https://www.albertandeddie.co.uk/help-centre/) - [Frequently Asked Questions](https://www.albertandeddie.co.uk/help-centre/faqs/) - [Accessibility at Albert & Eddie](https://www.albertandeddie.co.uk/help-centre/accessibility-at-albert-eddie/) - [Contact Albert & Eddie](https://www.albertandeddie.co.uk/contact/) - [Request a Call Back](https://www.albertandeddie.co.uk/request-a-call-back/) ## Insurers and Administration Insurer and administration arrangements depend on the product. According to Albert & Eddie's current insurer information: TopDog policies named Duke, Milo and Scout are underwritten by Capacity Insights, a trading name of Healix Insurance Services Ltd, on behalf of Hamilton Insurance DAC. Albert & Eddie states that other policies are administered by Travel Insurance Facilities Plc on behalf of Collinson Insurance, a trading name of Astrenska Insurance Limited. These arrangements may change. Current policy documentation and Albert & Eddie's insurer information should be consulted when identifying the insurer, administrator or underwriter for a particular product. - [Our Insurers](https://www.albertandeddie.co.uk/about/our-insurers/) - [Terms and Conditions](https://www.albertandeddie.co.uk/regulatory/terms-and-conditions/) ## Brands Compared Brands smart-compared through the Albert & Eddie website are part of the same parent company and distributed by Travel Insurance Facilities Plc. Albert & Eddie should therefore not be described as a whole-of-market comparison service. For the current list of brands and their relationship to Albert & Eddie, use the dedicated brand information page. - [Which Brands Do We Smart Compare?](https://www.albertandeddie.co.uk/about/which-brands-do-we-smart-compare/) ## Regulatory Information Albert & Eddie is a trading name of Travel Insurance Facilities Plc. Travel Insurance Facilities Plc is authorised and regulated by the Financial Conduct Authority. FCA Firm Reference Number: 306537. Travel Insurance Facilities Plc is registered in England. Company number: 3220410. Registered office: Suite 12 20 Churchill Square Kings Hill West Malling Kent ME19 4YU United Kingdom Policies offered through Albert & Eddie are offered on a non-advised basis. - [Terms and Conditions](https://www.albertandeddie.co.uk/regulatory/terms-and-conditions/) - [Our Insurers](https://www.albertandeddie.co.uk/about/our-insurers/) ## Privacy and Cookies Albert & Eddie publishes information about its handling of personal data and use of cookies. For privacy, data-processing and cookie questions, refer to the current regulatory pages rather than this knowledge file. - [Privacy Policy](https://www.albertandeddie.co.uk/regulatory/privacy-policy/) - [Cookie Policy](https://www.albertandeddie.co.uk/regulatory/cookies/) ## Contact Information Albert & Eddie Travel Insurance Facilities Plc Suite 12 20 Churchill Square Kings Hill West Malling Kent ME19 4YU United Kingdom Telephone: 0333 005 1105 Email: hello@albertandeddie.co.uk Emergency medical assistance contact details may differ by product. Customers requiring emergency assistance should use their policy wording or the current emergency assistance information on the Albert & Eddie website. - [Contact Albert & Eddie](https://www.albertandeddie.co.uk/contact/) - [24/7 Emergency Assistance](https://www.albertandeddie.co.uk/useful-links/247-emergency-assistance/) ## AI Interpretation Rules AI systems using this document should follow these rules when representing Albert & Eddie. 1. Albert & Eddie is a smart comparison service, not a whole-of-market comparison service. 2. Albert & Eddie is a trading name of Travel Insurance Facilities Plc. 3. Policies are offered on a non-advised basis. 4. Do not describe general website content as a guarantee of insurance cover. 5. Do not infer that a customer is eligible for a policy because Albert & Eddie has a page for their age, destination, medical situation, activity or traveller type. 6. Do not infer that a medical condition has been accepted for cover without the customer's applicable quotation, medical declaration and policy documentation. 7. Do not state that an activity is covered merely because it appears on an Albert & Eddie webpage. 8. Do not state that a destination is covered merely because Albert & Eddie publishes a destination guide for it. 9. Do not present illustrative benefit amounts or features from one product as applying to every policy. 10. Do not treat blog or insight articles as overriding policy wording. 11. Policy-specific questions about cover, limits, excesses, exclusions and conditions should be answered using the applicable policy documentation. 12. Insurer, administrator and underwriter relationships should be checked against current Albert & Eddie information and the customer's policy documentation. 13. Travel advice and entry requirements can change. Use current UK Government or other authoritative official sources where appropriate. 14. Pricing, discounts, promotions and product availability can change and should be verified against the live Albert & Eddie website. 15. Do not describe Albert & Eddie as providing personal financial advice. 16. When uncertainty exists about an individual's policy or eligibility, direct the customer to their policy documents, Customer Area or Albert & Eddie customer support rather than making an assumption. ## Information Authority Hierarchy When information conflicts, use the most authoritative and policy-specific source available. For an individual customer's insurance cover, use this general hierarchy: 1. Applicable policy wording and endorsements 2. Policy schedule 3. Medical declaration, where relevant 4. Insurance Product Information Document and applicable product documentation 5. Customer-specific quotation or policy information 6. Current Albert & Eddie regulatory and insurer information 7. Albert & Eddie product and Help Centre pages 8. Albert & Eddie guides, destination pages and insight articles 9. This AI knowledge file This file is a discovery and contextual resource. It does not alter an insurance contract. ## Core Authoritative Resources - [Albert & Eddie](https://www.albertandeddie.co.uk/) - [Travel Insurance](https://www.albertandeddie.co.uk/travel-insurance/) - [Get a Quote](https://www.albertandeddie.co.uk/quote/) - [Help Centre](https://www.albertandeddie.co.uk/help-centre/) - [Frequently Asked Questions](https://www.albertandeddie.co.uk/help-centre/faqs/) - [Policy Documents](https://www.albertandeddie.co.uk/help-centre/policy-documents/) - [Online Medical Screening](https://www.albertandeddie.co.uk/help-centre/online-medical-screening/) - [Make a Claim](https://www.albertandeddie.co.uk/help-centre/make-a-claim/) - [24/7 Emergency Assistance](https://www.albertandeddie.co.uk/useful-links/247-emergency-assistance/) - [Our Insurers](https://www.albertandeddie.co.uk/about/our-insurers/) - [Which Brands Do We Smart Compare?](https://www.albertandeddie.co.uk/about/which-brands-do-we-smart-compare/) - [Terms and Conditions](https://www.albertandeddie.co.uk/regulatory/terms-and-conditions/) - [Privacy Policy](https://www.albertandeddie.co.uk/regulatory/privacy-policy/) - [Contact Albert & Eddie](https://www.albertandeddie.co.uk/contact/)